配送ポリシー

At JOFAE Kyoto, we are committed to delivering your order safely and efficiently.

Processing Time

All orders are carefully prepared and shipped within 1–3 business days after payment is confirmed.
During peak seasons or market events, processing may take slightly longer.

Shipping Methods & Delivery Time

We ship from Japan using reliable postal and courier services.

• Japan Domestic Shipping:
  Estimated delivery time: 1–3 business days
• International Shipping:
  Estimated delivery time: 5–12 business days depending on destination

Please note that delivery times are estimates and may vary due to customs processing or carrier delays.

Shipping Fees

Shipping fees are calculated at checkout based on your location and selected shipping method.

We may offer free shipping promotions from time to time.

Tracking

Once your order is shipped, you will receive a tracking number via email so you can monitor your delivery.

Customs, Duties & Taxes

For international orders, customs duties and taxes (if applicable) are the responsibility of the customer.
JOFAE Kyoto is not responsible for delays caused by customs.

Incorrect Address

Please ensure your shipping address is correct at checkout.
We are not responsible for lost packages due to incorrect or incomplete addresses.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us at:

hello@jofae.com

We will do our best to assist you.